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Return Policy

Return Policy

Thank you for shopping with Swirl Gas. We strive to provide you with high-quality products and a seamless shopping experience. Please review our return policy below:

All Sales Are Final: As a general policy, all sales made through Swirl Gas are considered final. We do not accept returns or offer refunds for products once they have been purchased.

Exceptions: We understand that situations may arise where a return is necessary, request must be presented within 14 days of delivery. Exceptions to our "all sales are final" policy include:

  1. Damaged Products: If you receive a damaged product, please contact us within 2 days of receiving your order. We will require clear photographic evidence of the damage to assess the situation.

  2. Incorrect Orders: In the rare event that you receive an incorrect item, please contact us within 2 days of receiving your order. We will work to rectify the error promptly.

Return Process: If your purchase qualifies for a return under the exceptions listed above, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at info@swirlgas.com within the specified timeframe, providing your order number and a detailed explanation of the issue.

  2. Provide Evidence: For damaged products, attach clear photos of the damage. For incorrect orders, include a photo of the received item along with a description of the error.

  3. Authorization: Once your return is authorized, our team will provide you with instructions on how to proceed.

  4. Return Shipment: Ship the product back to us using the provided instructions. Ensure that the item is securely packaged.

  5. Verification: Upon receiving the returned item, we will inspect it to verify the damage or error. If the return is approved, we will initiate the refund or replacement process.

Refunds/Replacements: For approved returns, we offer the following options:

  • Refund: If applicable, a refund will be processed to the original payment method within 2-7 business days. 

  • Replacement: In the case of damaged or incorrect items, we will send you a replacement product at no additional cost.

Contact Us: If you have any questions or concerns about our return policy, please contact our customer support team at info@swirlgas.com.

Thank you for choosing Swirl Gas. We appreciate your understanding and cooperation regarding our return policy.